Department: Technical
Reporting: Manager - Technical
Location : Indore
Keyworks : Template Creation, Website Designing, HTML Coding, Banner Designing
Qualification: Graduate in Designing & Diploma from any Reputed Web Designing Institute
Experience :1-2 Year Experience (Fresher can also apply)

Skill and Knowledge Required:

  • Languages: HTML, XHTML, JavaScript, CSS
  • Software: Dreamweaver, Paint Shop Pro, Photoshop or Adobe Illustrator, CorelDRAW
  • Operating Systems: Windows
  • Browsers: Internet Explorer, Firefox, Chrome, and others

Key Responsibility:
  • Designing website layouts and useful forms
  • Mapping and outlining website's structural content
  • Creating and editing ../images and graphics for website use
  • Coding website using HTML or other appropriate web design tools
  • Creating templates of approved website layout
  • Determining all coding requirements for site improvements

Department: Technical
Reporting: Manager - Technical
Location : Indore
Keyworks : PHP Coding, HTML Coding, Template Creation, Website Designing & Development
Qualification: Graduate in Designing & Diploma from any Reputed Web Development Institute
Experience :1-2 Year Experience

Skill and Knowledge Required:
  • Languages: PHP, HTML, XHTML, JavaScript, CSS
  • Software: Dreamweaver, Paint Shop Pro, Photoshop or Adobe Illustrator, CorelDRAW, Word press
  • Operating Systems: Windows, Linux
  • Browsers: Internet Explorer, Firefox, Chrome, and others

Key Responsibility:
  • Development websites using PHP
  • Designing website layouts and useful forms
  • Mapping and outlining website's structural content
  • Creating and editing ../images and graphics for website use
  • Converted HTML templates into PHP Code
  • Coding website using HTML or other appropriate web design tools
  • Determining all coding requirements for site improvements
Department: Customer Service Support
Reporting: Team Leader
Location : Indore
Keyworks : CSR should perform assigned customer service; provide basic support to the existing client, telemarketing, and Back office duties the best way to meet company objectives.
Qualification:Post Graduate / Graduates
Experience :1 - 2years of experience in relevant field (Fresher can also apply)

Skill and Knowledge Required:
  • Have a good understanding of CRM best practice
  • Have other language skills including English
  • Have very good interpersonal skills (both written and oral)
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.

Key Responsibility:
  • Answer phones calls/email/faxes and letters and provide excellent customer service in a timely and efficient manner
  • Provide problem analysis and resolve client issues with the aid of available helpdesk tools
  • Ensure accurate call comments are entered and appropriate information is provided in escalated calls.
  • Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
  • Collaborate with team members on knowledge transfer, support policies, procedures and standards
Search Keywords : Customer Care Representative, Customer Service Representative, Customer Support Executive.
Department: Customer Service Support
Reporting: Operation Head
Location : Indore

Keyworks :
  • To guide, and act as mentor to the CSR team as they deliver a unique service, providing high quality information and support to EIM Clients who have chosen to use our services to increase their business.
  • CSR should perform assigned customer service; provide basic support to the existing client, telemarketing, and Back office duties the best way to meet company objectives.
Qualification:Post Graduate / Graduates
Experience :1 - 2years of experience in relevant field

Skill and Knowledge Required:
  • Have a good understanding of CRM best practice
  • Have other language skills including English
  • Possess positive attitude.
  • Have very good interpersonal skills (both written and oral)
  • Take ownership for quality, competence, and commitment.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.
  • Be highly flexible and welcome change/improvements.

Key Responsibility:
  • To efficiently allocate incoming requests to the team, prioritising actions and monitoring team resource so that customer deadlines are met.
  • To identify and highlight best practices in service support management through continuous assessment, and feeding process and product recommendations to the Operations Director.
  • To ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.
  • To compile reports on CSR targets, numbers and types of request, communicating findings to the Operations Director and to respond to any further requests for data that are required for analysis.
  • To work with the Customer Relationship Team leader to implement service delivery requirements.
  • To conduct quality control checks and edit work if necessary, identifying and highlighting best practice for Tech Support Managers and sharing this with the team.
  • To ensure that knowledge management and data capture processes are adhered to by Support Managers, in order to issue reports and reuse existing information efficiently.
  • To brief service issues to the Operation Head and the Customer Relationship Team and assist where needs be in the resolution process.
  • To troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • To work with CRM team leader to ensure that there are always sufficient resources in place to meet call-handling needs and e-mail requests from prospective customers of the service.

Search Keywords : Team Leader, Customer Care Representative Head, Customer Support Manager.
Department: Customer Support
Location : Indore
Keyworks : Customer Care, Service Support, Telecaller, Inbound & Outbound, Telesales, Telemarketing
Qualification:
Graduate
Proficient in Tele Communication
Experience :
Preference for 1-2 Year Experience holder in Telecalling(Fresher can also apply)

Job Purpose :
  • Manage the designated customer relationship from a service quality and operations perspective and ensure Eindiamarket delivers its service level promise to customers.
  • Act as the customer care executive on operational and service management matters within Eindiamarket Manage all customer requests for service promptly and professionally
  • Lead the Continual Process Improvement process with the customer, including recommendations for service upgrades.
  • Be commercially minded and work in close collaboration with sales and account management to position Eindiamarket strongly for business retention, contract renewal and service extension.

Job Description :
  • Experience in Customer Care, Inbound, Out Bound & Email Process.
  • Fluent in Written and Verbal Communication.
  • Manage all customer requests for service promptly and professionally.
  • Lead the Continual Process Improvement process with the customer, including recommendations for service upgrades.
  • Manage all customer requests for service promptly and professionally.
Department: Operation
Reporting: Operation Head
Location : Indore
Keyworks :
  • To Login CRF (Customer Registration Form) after the cross check with client over the phone.
  • To provide basic support to the existing client, telemarketing, and Back office duties the best way to meet company objectives.
Qualification:Post Graduate / Graduates
Experience :1-2 Year Experience (Fresher can also apply)

Skill and Knowledge Required:
  • Have a good understanding of CRM best practice
  • Have other language skills including English
  • Possess positive attitude.
  • Have very good interpersonal skills (both written and oral)
  • Take ownership for quality, competence, and commitment.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.

    Key Responsibility:
  • To identify and highlight best practices in service support management through continuous assessment, and feeding process and product recommendations to the Operations Director.
  • To compile daily login reports, numbers and types of request, communicating findings to the Operations Director and to respond to any further requests for data that are required for analysis.
  • To ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.
  • Search Keywords : Operation Executive, Back Office Executive, Back Office Job.
Department: Sales & Business Development
Reporting: Sales Manager
Location : Indore, Bhopal, Gwalior, Jabalpur
Keyworks : new client acquisition and business development though the team of executives assigned
Qualification:Post Graduate / Graduates
Experience :1-2 Year Experience (Fresher can also apply)

Skill and Knowledge Required:
  • A positive and determined approach to researching and analyzing new sales opportunities.
  • Capable of working independently, and having responsibility as an individual.
  • A positive attitude to dealing with people.
  • Strong client management skills and ability to keep promises.
  • A sound understanding of internet and website would be a distinct advantage.

Key Responsibility:
  • Call & set-up appointments on daily basis, and meet pre-defined set of prospective clients on daily basis
  • Achievement of daily, weekly and monthly sales targets
  • Ensure strict adherence of sales process and internal procedures
  • You will develop new business relationships, generate and negotiate new revenues for EIM.
  • Presenting EIM to potential clients through direct communication in face to face meetings, telephone calls and emails.

Search Keywords : Business Development Executive, Business Development Associate.
Department: Sales & Business Development
Reporting: Sales Manager
Location : Indore, Bhopal, Gwalior, Jabalpur
Keyworks : new client acquisition and business development though the team of executives assigned
Qualification:MBA/ Post Graduate / Graduates
Experience :1-2 Year Experience (Fresher can also apply)

Skill and Knowledge Required:
  • Admirable verbal and written communication and presentation skills
  • Excellent sales skills must be target driven
  • A positive and determined approach to researching and analyzing new sales opportunities.
  • Capable of working independently, and having responsibility as an individual.
  • A positive attitude to dealing with people.
  • Strong client management skills and ability to keep promises.
  • A sound understanding of internet and website would be a distinct advantage.

Key Responsibility:
  • Call & set-up appointments on daily basis, and meet pre-defined set of prospective clients on daily basis
  • Achievement of daily, weekly and monthly sales targets
  • Ensure strict adherence of sales process and internal procedures
  • Closes new business deals by coordinating with their Sales Team
  • You will develop new business relationships, generate and negotiate new revenues for EIM.
  • Presenting EIM to potential clients through direct communication in face to face meetings, telephone calls and emails.
Search Keywords : Senior Business Development Executive, Business Development Associate.
Department: Sales & Business Development
Reporting: Sales Manager
Location : Indore, Bhopal, Gwalior, Jabalpur
Keyworks : new client acquisition and business development though the team of executives assigned
Qualification: MBA/ Post Graduate / Graduates
Experience :1-2 Year Experience

Skill and Knowledge Required:
  • Proven success in your sales ability and demonstrable full knowledge of the sales process.
  • Proven knowledge of and experience in sales of IT services.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.
  • Be highly flexible and welcome change/improvements.
  • Strong client management skills and ability to keep promises.
  • Ability to use own initiative and pay close attention to detail.
  • Ability to cope with competing demands and to prioritise tasks.
  • Excellent organisational and time management skills.
  • A positive attitude to dealing with people.
  • A sound understanding of internet and website would be a distinct advantage.

Key Responsibility:
  • A positive and determined approach to researching and analyzing new sales opportunities. Identify potential customers in the sale zone and develop a business development plan to reach them.
  • Organize events and marketing campaigns to promote EIM.
  • Presenting EIM to potential clients through direct communication in face to face meetings, telephone calls and emails.
  • Develop and enhance marketing materials in English & Hindi.
  • You will be expected to spend a significant amount of your time out of the office.
  • Responsible for your own lead generation and appointment setting and actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the line managers.
  • Possess drive, motivation and acute attention to detail in ensuring all sales opportunities for EIM are captured and explored.
  • You will have individual responsibility for new business, and are expected to be autonomous; however, you will be part of a growing team of people with the same job title. You will work in close collaboration with the management team for complex large pitches and strategies.
  • Managing and maintaining a pipeline and ensuring all sales administration is up to date using the CRM software.
  • Create and be accountable for all client proposals, contracts and any further documentation, following EIM's procedure.
Search Keywords : Business Development Manager, Business Development Associate.
Department: Sales & Business Development
Reporting: Branch Manager
Location : Indore, Bhopal, Gwalior, Jabalpur
Keyworks : Managine Sales Team and assign daily targets
Qualification: MBA/ Post Graduate / Graduates
Experience : 3-5 Year Experience

Skill and Knowledge Required:
  • Tenacious & creative sales approach
  • Proven knowledge of and experience in sales of IT services.
  • Driven and motivated by results
  • Passionate about performance sales and marketing
  • Strong presenter, negotiator, and influencer

  • Strong client management skills and ability to keep promises.
  • Excellent written skills

  • Ability to cope with competing demands and to prioritise tasks.
  • Excellent organisational and time management skills.
  • A positive attitude to dealing with people.
  • Able to work as part of wide and varied team

Key Responsibility:
  • This role is primarily responsible for new client acquisition and business development though the team of executives assigned
  • Ensure that daily meeting targets of the team are met
  • Ensuring that the Team Sales Targets are met
  • Ensure 100% compliance of the Sales Process
  • Work closely with Sales team to identify appropriate go to market messaging for specific business sectors
  • Responsible for daily sales targets and successfully manage the sales team
  • Search Keywords : Sales Manager, IT Product Sales Manager, Business Developement Manager.

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